Refund Policy of PantryQuiet
Welcome to PantryQuiet, located at Pizzeria La Dolce Vita, Via Vittorio Emanuele, 110, 50134 Florence, Italy. Our refund policy is designed to provide clear instructions on how you can return your order and receive a refund or exchange. This policy applies to all purchases made on pantryquiet.rest or directly from our pizzeria.
Cancellation Before Delivery
If you need to cancel your order before it’s been delivered, you can do so without any charge as long as the order has not been dispatched. We understand plans change, and we’re willing to accommodate your needs. Please call +39 055 123 4567 immediately if you need to cancel an order.
Returns and Refunds for Delivered Orders
Our goal is to ensure you are completely satisfied with your order. If, for any reason, you are not satisfied with your purchase, please follow these guidelines for returns:
- You can request a refund within 24 hours of delivery if the product is not up to our promised standards.
- The item must be uneaten, and the delivery packaging should remain intact where possible.
- Prior to issuing a refund, the returned product will be examined. If it is determined that the product was not faulty or the dissatisfaction is due to personal preference rather than our quality, the refund request may be rejected.
Exchanges
If your order is incorrect or defective upon delivery, we will gladly offer an exchange. Please contact us within 24 hours of delivery to arrange for the return and exchange of the product.
Non-Returnable Items
Note, due to the nature of our products, we cannot accept returns on any order that has been customized unless the product is defective. This includes special toppings or other bespoke adjustments to our menu items.
How to Request a Refund or Exchange
To request a refund or exchange, please contact +39 055 123 4567. Provide your order number, the issue with the product, and whether you prefer a refund or an exchange. We will guide you through the process and arrange for collection if necessary.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7-10 business days.
Questions
If you have any questions regarding our refund policy, do not hesitate to contact us at +39 055 123 4567. We are here to help you with any concerns you may have.
Thank you for choosing PantryQuiet for your meal. We appreciate your business and are here to ensure that your experience is a satisfying one.
Last Updated: March 25, 2023